# cannot get past step 1

**URL:** <https://www.dolibarr.org/forum/t/cannot-get-past-step-1/17965>\
**Category:** Installing my Dolibarr\
**Created:** [September 25, 2019, 9:32am UTC](https://www.dolibarr.org/forum/t/cannot-get-past-step-1/17965 "2019-09-25T09:32:52Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![aspier](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/a/bbe5ce/32.png) [@aspier](https://www.dolibarr.org/forum/u/aspier)\
**Post date:** [September 25, 2019, 12:03pm UTC](https://www.dolibarr.org/forum/t/cannot-get-past-step-1/17965/4 "2019-09-25T12:03:55Z")

</div>

funny thing: I thought maybe installation is not completed yet. Looking at the browser address bar it showed:  
[http://localhost/dolibarr/](http://localhost/dolibarr/)

So I just tried to type in the browser address bar:  
[http://localhost/dolibarr/install/](http://localhost/dolibarr/install/)

And now I am back on the installation page with a bunch of additional options for install. So that resolves the fact that I can no longer get to the install page.

However, now the original error is still present.  
So to summarise:

1. I created database dolibarr
2. I created \<user\> for database dolibarr
3. When I check the users vs database vs host it confirms what I have done.

On the installation page I have the following fields filled in:

1. database name: dolibarr
2. driver type: mysqli (MySQL or MariaDB \>=5.0.3)
3. Database server: localhost
4. Port: 3306
5. Database table prefix: llx\_
6. Create database: Checked/yes
7. Login: \<user\>
8. Password: \<password\>
9. Create user account or grant user account permission on the Dolibarr database: checked/yes
10. Database server - Superuser access
11. Login: root (greyed out)
12. password: blank

# I know that since database is already created and user already exists I should uncheck these boxes. But want to show what happens when I click Next:

Access denied for user ‘root’@‘localhost’  
The database connection failed: the host or super user parameters must be wrong.

# Go back and check/correct the parameters.

So I go back and change the superuser parameters:

1. database name: dolibarr
2. driver type: mysqli (MySQL or MariaDB \>=5.0.3)
3. Database server: localhost
4. Port: 3306
5. Database table prefix: llx\_
6. Create database: Checked/yes
7. Login: \<user\>
8. Password: \<password\>
9. Create user account or grant user account permission on the Dolibarr database: checked/yes
10. Database server - Superuser access
11. Login: root (greyed out)
12. password: \<password\> --\> at least the password I set at a very early stage. Might not be correct.

# Resulting in the same error:

Access denied for user ‘root’@‘localhost’  
The database connection failed: the host or super user parameters must be wrong.

# Go back and check/correct the parameters.

So possibly wrong password.  
Trying to reset root password using the following instructions:

> **[How To Reset MySQL Or MariaDB Root Password - OSTechNix](https://www.ostechnix.com/how-to-reset-mysql-or-mariadb-root-password/)**
>
> For those wondering how to do this, this brief tutorial explains how can we reset MySQL or MariaDB Root password in Unix-like operating systems.

  
Successfully changed password.

On the installation page still the same error.

So I suppose since database and user exist I could uncheck those boxes.

1. database name: dolibarr
2. driver type: mysqli (MySQL or MariaDB \>=5.0.3)
3. Database server: localhost
4. Port: 3306
5. Database table prefix: llx\_
6. Create database: UnChecked/No
7. Login: \<user\>
8. Password: \<password\>
9. Create user account or grant user account permission on the Dolibarr database: unchecked/no
10. root options disappear.

Now I can go on to the next step.  
I guess I figured this part out by myself in the end. Not sure though where the whole thing went wrong in the first place.

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_[View the full topic](https://www.dolibarr.org/forum/t/cannot-get-past-step-1/17965)._