# Can't create Chinese name folder **URL:** \ **Category:** Other native modules\ **Tags:** Question, Windows, Help\ **Created:** [July 12, 2024, 11:29am UTC](https://www.dolibarr.org/forum/t/cant-create-chinese-name-folder/25563 "2024-07-12T11:29:41Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![sfine](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/s/2bfe46/32.png) [@sfine](https://www.dolibarr.org/forum/u/sfine)\ **Post date:** [July 12, 2024, 11:29am UTC](https://www.dolibarr.org/forum/t/cant-create-chinese-name-folder/25563/1 "2024-07-12T11:29:41Z")
I can’t create a folder with a Chinese name, but I can create one with an English name. When creating, I receive the message below: Failed to create a directory. Check that Web server user has permissions to write into Dolibarr documents directory. If parameter **safe\_mode** is enabled on this PHP, check that Dolibarr php files owns to web server user (or group). The “safe\_mode” is not enabled, I checked. I would be very glad if someone helped. Thank you! UDP: Also I can’t upload a file if it has Chinese characters in the name ( ![Screenshot_4](https://www.dolibarr.org/forum/uploads/dolibarrorg/original/2X/c/c657fd003e4c9e7f0a4d7bda7c4083db9ef83866.png) ![Screenshot_3](https://www.dolibarr.org/forum/uploads/dolibarrorg/original/2X/0/0cfaf80412f92ff0046a31a34034f7a918370154.png) ---
**Author:** ![jonbendtsen](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/j/977dab/32.png) [@jonbendtsen](https://www.dolibarr.org/forum/u/jonbendtsen)\ **Post date:** [July 21, 2024, 11:58am UTC](https://www.dolibarr.org/forum/t/cant-create-chinese-name-folder/25563/2 "2024-07-21T11:58:05Z")
@sfine What kind of file storage is the underlying filesystem and server? ---
**Author:** ![sfine](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/s/2bfe46/32.png) [@sfine](https://www.dolibarr.org/forum/u/sfine)\ **Post date:** [July 22, 2024, 6:04am UTC](https://www.dolibarr.org/forum/t/cant-create-chinese-name-folder/25563/3 "2024-07-22T06:04:36Z")
- Windows Server 2012 r2, NTFS - XAMPP (Apahce+MySQL+PHP) ---
**Author:** ![jonbendtsen](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/j/977dab/32.png) [@jonbendtsen](https://www.dolibarr.org/forum/u/jonbendtsen)\ **Post date:** [July 22, 2024, 8:36am UTC](https://www.dolibarr.org/forum/t/cant-create-chinese-name-folder/25563/4 "2024-07-22T08:36:33Z")
If you create the folder in Windows, can you then see it in Dolibarr? If you create a folder with a chinese name, can you then see it in Dolibarr? ---
**Author:** ![sfine](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/s/2bfe46/32.png) [@sfine](https://www.dolibarr.org/forum/u/sfine)\ **Post date:** [July 22, 2024, 8:57am UTC](https://www.dolibarr.org/forum/t/cant-create-chinese-name-folder/25563/5 "2024-07-22T08:57:53Z")
can’t see folders with Chinese name. ![image](https://www.dolibarr.org/forum/uploads/dolibarrorg/original/2X/1/14c1cbc46bfa74676405540566520c0c75449015.png) ---
**Author:** ![jonbendtsen](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/j/977dab/32.png) [@jonbendtsen](https://www.dolibarr.org/forum/u/jonbendtsen)\ **Post date:** [July 22, 2024, 9:55am UTC](https://www.dolibarr.org/forum/t/cant-create-chinese-name-folder/25563/6 "2024-07-22T09:55:20Z")
> [@sfine](#): > > can’t see folders with Chinese name. Make sure that your stack uses the same character set on all levels. check if they even support those characters ---
**Author:** ![sfine](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/s/2bfe46/32.png) [@sfine](https://www.dolibarr.org/forum/u/sfine)\ **Post date:** [July 23, 2024, 2:15am UTC](https://www.dolibarr.org/forum/t/cant-create-chinese-name-folder/25563/7 "2024-07-23T02:15:50Z")
how do I check? I just checked the database unicode and I didn’t see any problem, it supports the Chinese characters ---
**Author:** ![jonbendtsen](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/j/977dab/32.png) [@jonbendtsen](https://www.dolibarr.org/forum/u/jonbendtsen)\ **Post date:** [July 23, 2024, 8:39am UTC](https://www.dolibarr.org/forum/t/cant-create-chinese-name-folder/25563/8 "2024-07-23T08:39:34Z")
Check what charset apache is configured for. Check what charset PHP is configured for. ---
**Author:** ![sfine](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/s/2bfe46/32.png) [@sfine](https://www.dolibarr.org/forum/u/sfine)\ **Post date:** [July 25, 2024, 9:11am UTC](https://www.dolibarr.org/forum/t/cant-create-chinese-name-folder/25563/9 "2024-07-25T09:11:44Z")
php.ini ![image](https://www.dolibarr.org/forum/uploads/dolibarrorg/original/2X/2/29aea6afafddbe929903924dd872a040075b5bda.png) I didn’t find any charset options in the Apache httpd.conf file. ---
**Author:** ![jonbendtsen](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/j/977dab/32.png) [@jonbendtsen](https://www.dolibarr.org/forum/u/jonbendtsen)\ **Post date:** [July 25, 2024, 9:17am UTC](https://www.dolibarr.org/forum/t/cant-create-chinese-name-folder/25563/10 "2024-07-25T09:17:10Z")
maybe try this > > AddDefaultCharset utf-8