Cant filter tickets by category/tags

Using my Dolibarr CRM/SRM Modules
1

Hello, I dont know if I’m missing something, but I cant filter tickets by Tags in ticket list. I can filter them by “type” or “Ticket group”. But then I dont know why there is possibility to tag ticket. We would like to use tags as filter. Is there any settings available? Or do I need to make changes in code? I have some experience with PHP, but… you know.
Thanks for any reply. :slightly_smiling_face:

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DOLIBARR ENVIRONMENT
- Version:           20.0.3
- Operating System:  Debian 12
- Web Server:        Apache
- PHP: 		         8.2
- Database: 	     11.5.2-MariaDB
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3

A good way to manage this is using “Ticket Groups”.

  1. you must fot to Setup / Dictionaries to create a list of “ticket groups”.
  2. they act as “categories” do: you can assign each ticket a “ticket group”
  3. then on ticket list you can apply filters, on that column :grin:
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