# Conflicting text around ticket emails

**URL:** <https://www.dolibarr.org/forum/t/conflicting-text-around-ticket-emails/25150>\
**Category:** CRM/SRM Modules\
**Tags:** v18\
**Created:** [March 28, 2024, 7:50pm UTC](https://www.dolibarr.org/forum/t/conflicting-text-around-ticket-emails/25150 "2024-03-28T19:50:30Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![pragmatech64](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/pragmatech64/32/2652_2.png) [@pragmatech64](https://www.dolibarr.org/forum/u/pragmatech64)\
**Post date:** [March 29, 2024, 2:00pm UTC](https://www.dolibarr.org/forum/t/conflicting-text-around-ticket-emails/25150/2 "2024-03-29T14:00:00Z")

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Hi,

Which version of dolibarr ?

This is only working if the ticket is created from the public interface. If you create a ticket from Dolibarr it will not work which is expected.

There is a checkbox on the create ticket to check in order to notify the client that you have created the ticket.

Kind regards

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_[View the full topic](https://www.dolibarr.org/forum/t/conflicting-text-around-ticket-emails/25150)._