# Create Product/Service does NOTHING! **URL:** \ **Category:** Using my Dolibarr\ **Tags:** v19, Question, Help, Issue\ **Created:** [September 3, 2024, 10:30pm UTC](https://www.dolibarr.org/forum/t/create-product-service-does-nothing/29268 "2024-09-03T22:30:30Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![jh482002](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/j/8e7dd6/32.png) [@jh482002](https://www.dolibarr.org/forum/u/jh482002)\ **Post date:** [September 3, 2024, 10:30pm UTC](https://www.dolibarr.org/forum/t/create-product-service-does-nothing/29268/1 "2024-09-03T22:30:30Z")
I suddenly noticed that I can’t create new Products or Services! Everything else appears to still work. I don’t know what changed. I click the “CREATE” button and nothing happens (“CANCEL” works fine). ![image](https://www.dolibarr.org/forum/uploads/dolibarrorg/original/2X/0/0f9fae7a5c997f751bacee7343b556b2c6393d02.png) I have restarted Apache and the server, no difference. I Iogged into phpMyAdmin and was able to manually add rows to the product table. I have tried on multiple systems both local and remote. All seem to be affected (unable to create product/service). Last configuration changes I made were to the Proposals module. I don’t think anything was related to this, but I may have inadertently done something. Before this, I haven’t created any new products for at least a couple of months. (I imported the majority of them from another database.) Any ideas? ---
**Author:** ![jh482002](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/j/8e7dd6/32.png) [@jh482002](https://www.dolibarr.org/forum/u/jh482002)\ **Post date:** [September 4, 2024, 5:14am UTC](https://www.dolibarr.org/forum/t/create-product-service-does-nothing/29268/2 "2024-09-04T05:14:01Z")
FYI, the “CLONE” button works fine. ---
**Author:** ![eldy](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/eldy/32/12_2.png) [@eldy](https://www.dolibarr.org/forum/u/eldy)\ **Post date:** [September 4, 2024, 9:09am UTC](https://www.dolibarr.org/forum/t/create-product-service-does-nothing/29268/3 "2024-09-04T09:09:33Z")
Which version of Dolibarr ? What is the rule for the “numbering of product ref” into setup of module product ? ---
**Author:** ![jh482002](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/j/8e7dd6/32.png) [@jh482002](https://www.dolibarr.org/forum/u/jh482002)\ **Post date:** [September 4, 2024, 4:23pm UTC](https://www.dolibarr.org/forum/t/create-product-service-does-nothing/29268/4 "2024-09-04T16:23:40Z")
Hello @eldy Dolibarr version is 19.02 Numbering “mask” is setup as this: {000000000} (also, I have attached a screen capture of my module settings) ![ac1e4df6-93ad-4272-93e1-038eebb7547d](https://www.dolibarr.org/forum/uploads/dolibarrorg/original/2X/0/058396ba038714e428806fca91c9efff63225e2c.png) Thank you for your help. ---
**Author:** ![eldy](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/eldy/32/12_2.png) [@eldy](https://www.dolibarr.org/forum/u/eldy)\ **Post date:** [September 4, 2024, 4:41pm UTC](https://www.dolibarr.org/forum/t/create-product-service-does-nothing/29268/5 "2024-09-04T16:41:32Z")
When you put your mouse on the “i” on the line “Elephant”, what do you have ? Also may be you can try to upgrade to 19.0.3… ---
**Author:** ![jh482002](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/j/8e7dd6/32.png) [@jh482002](https://www.dolibarr.org/forum/u/jh482002)\ **Post date:** [September 4, 2024, 5:08pm UTC](https://www.dolibarr.org/forum/t/create-product-service-does-nothing/29268/6 "2024-09-04T17:08:53Z")
“i” message on line “Elephant”: ![image](https://www.dolibarr.org/forum/uploads/dolibarrorg/original/2X/3/33ca79133c9abe93add643136c14936808a96f14.png) This is the first time I’ve used Dolibarr (only been running for a couple of months). My main concern with updating is of possibly breaking something else. What is the procedure to update (I’m running an Ubuntu server)? BTW, this was working before. I created several sample products before ever attempting import. ---
**Author:** ![eldy](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/eldy/32/12_2.png) [@eldy](https://www.dolibarr.org/forum/u/eldy)\ **Post date:** [September 4, 2024, 5:13pm UTC](https://www.dolibarr.org/forum/t/create-product-service-does-nothing/29268/7 "2024-09-04T17:13:18Z")
Everything looks good. May be you can enable the module Log debug. Produce the error and check the dolibarr.log file. A check into apache error.log file may provide information too. ---
**Author:** ![jh482002](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/j/8e7dd6/32.png) [@jh482002](https://www.dolibarr.org/forum/u/jh482002)\ **Post date:** [September 4, 2024, 5:17pm UTC](https://www.dolibarr.org/forum/t/create-product-service-does-nothing/29268/8 "2024-09-04T17:17:44Z")
I enabled “Debug Logs” and “Debug Bar” in modules. Can you guide me to the location of the .log file? Thanks ---
**Author:** ![ksar](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/ksar/32/514_2.png) [@ksar](https://www.dolibarr.org/forum/u/ksar)\ **Post date:** [September 4, 2024, 7:19pm UTC](https://www.dolibarr.org/forum/t/create-product-service-does-nothing/29268/9 "2024-09-04T19:19:13Z")
Hello, If you go on the Debug log module configuration you can download it. Or it’s a the root of documents folder. ---
**Author:** ![jh482002](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/j/8e7dd6/32.png) [@jh482002](https://www.dolibarr.org/forum/u/jh482002)\ **Post date:** [September 4, 2024, 7:44pm UTC](https://www.dolibarr.org/forum/t/create-product-service-does-nothing/29268/10 "2024-09-04T19:44:27Z")
Thanks @ksar I found it, but it has a bunch of stuff from last month on it. Is there a way to clear it or clean it up so as to only focus on todays logs? Thanks ---
**Author:** ![jh482002](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/j/8e7dd6/32.png) [@jh482002](https://www.dolibarr.org/forum/u/jh482002)\ **Post date:** [September 4, 2024, 8:38pm UTC](https://www.dolibarr.org/forum/t/create-product-service-does-nothing/29268/11 "2024-09-04T20:38:23Z")
@eldy and @ksar attached debug log [dolibarr.log](https://www.dolibarr.org/forum/uploads/short-url/r3IQIIyaybSqNI5R7IS5k3QfEfQ.log) (57.7 KB) ---
**Author:** ![ksar](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/ksar/32/514_2.png) [@ksar](https://www.dolibarr.org/forum/u/ksar)\ **Post date:** [September 5, 2024, 7:30am UTC](https://www.dolibarr.org/forum/t/create-product-service-does-nothing/29268/12 "2024-09-05T07:30:51Z")
Hello, On the log file, there is no sign of clicking on create button. So can you explain a bit more what is happening when you click on create ? I would assume nothing, so the request is not sent to the server. Can you try with a different web browser ? ---
**Author:** ![jh482002](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/j/8e7dd6/32.png) [@jh482002](https://www.dolibarr.org/forum/u/jh482002)\ **Post date:** [September 5, 2024, 3:42pm UTC](https://www.dolibarr.org/forum/t/create-product-service-does-nothing/29268/13 "2024-09-05T15:42:32Z")
Hello @ksar Yes, when I click “CREATE” button nothing happens at all, unless there is a required field empty. If a required field is not filled, then it will prompt to fix it. But other that that, nothing. Another clue: Today I noticed that if I click “CANCEL” to quit, but then use the 'Back" browser button to return, the “CREATE” button suddenly works!?!? Very strange. @ksar Yes, as I mentioned in my initial post, I have already tried 3 browsers (Chrome, Edge, Firefox) on multiple computers. ---
**Author:** ![jh482002](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/j/8e7dd6/32.png) [@jh482002](https://www.dolibarr.org/forum/u/jh482002)\ **Post date:** [September 5, 2024, 4:57pm UTC](https://www.dolibarr.org/forum/t/create-product-service-does-nothing/29268/14 "2024-09-05T16:57:02Z")
@ksar and @eldy I may have stumbled on another clue. I get this console error in each of my browsers: ![image](https://www.dolibarr.org/forum/uploads/dolibarrorg/original/2X/a/ab57a24244c51f0f43efebc439a363c65fb1fd9e.png) **An invalid form control with name=‘desc’ is not focusable.** `` ---
**Author:** ![jh482002](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/j/8e7dd6/32.png) [@jh482002](https://www.dolibarr.org/forum/u/jh482002)\ **Post date:** [September 5, 2024, 6:25pm UTC](https://www.dolibarr.org/forum/t/create-product-service-does-nothing/29268/15 "2024-09-05T18:25:34Z")
Figured out the problem, but not sure of the real solution (may be a **bug** ) I had added some “Mandatory form fields” during the late stages of my setup. One of them was “desc” (Description): ![image](https://www.dolibarr.org/forum/uploads/dolibarrorg/original/2X/c/cac5de7fd7442f0116b76904d2386ed92e58ca66.png) It looks like this caused the issue. As soon as I removed that requirement, “Create” button started adding records correctly again: ![image](https://www.dolibarr.org/forum/uploads/dolibarrorg/original/2X/5/516cfb6797b54c68a1690a7d7f717b9f58a51441.png) @eldy and @ksar Is this a **bug** that can be fixed? I’d really like to make the Description field mandatory for future additions. ---
**Author:** ![ksar](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/ksar/32/514_2.png) [@ksar](https://www.dolibarr.org/forum/u/ksar)\ **Post date:** [September 5, 2024, 6:55pm UTC](https://www.dolibarr.org/forum/t/create-product-service-does-nothing/29268/16 "2024-09-05T18:55:41Z")
Hi, Good work ! Can you create a bug report on Github ? [Sign in to GitHub · GitHub](https://github.com/Dolibarr/dolibarr/issues/new/choose) ---
**Author:** ![jh482002](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/j/8e7dd6/32.png) [@jh482002](https://www.dolibarr.org/forum/u/jh482002)\ **Post date:** [September 5, 2024, 7:45pm UTC](https://www.dolibarr.org/forum/t/create-product-service-does-nothing/29268/17 "2024-09-05T19:45:07Z")
> [@jh482002](#): > > **An invalid form control with name=‘desc’ is not focusable.** > > `` @ksar Thanks for the help > > > \### Bug > > Addition of Mandatory form field product “desc” (Description) causes… "invalid form control" error in browser. This error results in the inability to CREATE new products (add new records to the database). > > Browser Error Console Description: > An invalid form control with name=‘desc’ is not focusable. > \