# Error 'dolibarr.llx\_user' doesn't exist **URL:** \ **Category:** Installing my Dolibarr\ **Created:** [September 20, 2023, 9:17am UTC](https://www.dolibarr.org/forum/t/error-dolibarr-llx-user-doesnt-exist/24308 "2023-09-20T09:17:13Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![tsurumi](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/t/ac91a4/32.png) [@tsurumi](https://www.dolibarr.org/forum/u/tsurumi)\ **Post date:** [September 20, 2023, 9:17am UTC](https://www.dolibarr.org/forum/t/error-dolibarr-llx-user-doesnt-exist/24308/1 "2023-09-20T09:17:14Z")
Hi Dolibarr Community I tried to install Dolibarr on our Synology Nas and I encounter this error after trying to log in: ‘dolibarr.llx\_user’ doesn’t exist for reference, I follow this vlog for the installation: > **[How to Install Dolibarr on Your Synology NAS](https://mariushosting.com/how-to-install-dolibarr-on-your-synology-nas/)** > > Trustworthy expert guide to your Synology NAS. Any suggestion or recommendation on how to fix this issue Thank you ---
**Author:** ![weasam](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/w/a3d4f5/32.png) [@weasam](https://www.dolibarr.org/forum/u/weasam)\ **Post date:** [November 30, 2023, 2:46am UTC](https://www.dolibarr.org/forum/t/error-dolibarr-llx-user-doesnt-exist/24308/2 "2023-11-30T02:46:03Z")
I found out it was Database Charset problem the error was happen during installation on utf8mb4\_general\_ci then I reinstall it in utf8mb4\_bin ### It works, Yeah!!! 😀 ---
**Author:** ![ksar](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/ksar/32/514_2.png) [@ksar](https://www.dolibarr.org/forum/u/ksar)\ **Post date:** [November 30, 2023, 7:02am UTC](https://www.dolibarr.org/forum/t/error-dolibarr-llx-user-doesnt-exist/24308/3 "2023-11-30T07:02:01Z")
Hello, Dolibarr database charset should be `utf8_general_ci` If a table does not exist, and then, when you change charset, it exist : That’s means that the table was corrupted. ---
**Author:** ![weasam](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/w/a3d4f5/32.png) [@weasam](https://www.dolibarr.org/forum/u/weasam)\ **Post date:** [November 30, 2023, 9:06am UTC](https://www.dolibarr.org/forum/t/error-dolibarr-llx-user-doesnt-exist/24308/4 "2023-11-30T09:06:53Z")
Dolibarr version 18.0.3 Php7.4&8.1 Mariadb 10 I take a over night to test it, it nothing relate to charset. is the module issue neither nothing relate to php version When I enable module “PARTNERSHIP MANAGEMENT” could not create customer/vendor/ When I enable module “STOCKS” could not open [Products \> Inventory] but when I disabled these two modules, everything looks fine ---
**Author:** ![weasam](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/w/a3d4f5/32.png) [@weasam](https://www.dolibarr.org/forum/u/weasam)\ **Post date:** [November 30, 2023, 9:24am UTC](https://www.dolibarr.org/forum/t/error-dolibarr-llx-user-doesnt-exist/24308/5 "2023-11-30T09:24:21Z")
> [@ksar](#): > > Dolibarr database charset should be `utf8_general_ci` could dolibarr working on utf8mb4\_general\_ci ? ---
**Author:** ![ksar](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/ksar/32/514_2.png) [@ksar](https://www.dolibarr.org/forum/u/ksar)\ **Post date:** [November 30, 2023, 9:35am UTC](https://www.dolibarr.org/forum/t/error-dolibarr-llx-user-doesnt-exist/24308/6 "2023-11-30T09:35:57Z")
Yes but you could have some bugs. Exemple : [migration issues · Issue #16315 · Dolibarr/dolibarr · GitHub](https://github.com/Dolibarr/dolibarr/issues/16315) ---
**Author:** ![Shapord](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/shapord/32/8704_2.png) [@Shapord](https://www.dolibarr.org/forum/u/Shapord)\ **Post date:** [August 17, 2025, 8:04am UTC](https://www.dolibarr.org/forum/t/error-dolibarr-llx-user-doesnt-exist/24308/7 "2025-08-17T08:04:24Z")
Hi, I am having excactly this issue. Can you please guide me through on your solution? I have a ds124, followed the guide but the last step gives me the same error message. Thanks in advance. ---
**Author:** ![Shapord](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/shapord/32/8704_2.png) [@Shapord](https://www.dolibarr.org/forum/u/Shapord)\ **Post date:** [August 17, 2025, 8:05am UTC](https://www.dolibarr.org/forum/t/error-dolibarr-llx-user-doesnt-exist/24308/8 "2025-08-17T08:05:33Z")
Hi, Have you solved the issue? ---
**Author:** ![jonbendtsen](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/j/977dab/32.png) [@jonbendtsen](https://www.dolibarr.org/forum/u/jonbendtsen)\ **Post date:** [August 17, 2025, 2:34pm UTC](https://www.dolibarr.org/forum/t/error-dolibarr-llx-user-doesnt-exist/24308/9 "2025-08-17T14:34:57Z")
which dolibarr version do you run @Shapord ? ---
**Author:** ![Shapord](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/shapord/32/8704_2.png) [@Shapord](https://www.dolibarr.org/forum/u/Shapord)\ **Post date:** [August 17, 2025, 3:47pm UTC](https://www.dolibarr.org/forum/t/error-dolibarr-llx-user-doesnt-exist/24308/10 "2025-08-17T15:47:04Z")
Hi Jon, I am on 21.0.2, but managed to make it work. I deleted the container folders, the images and the stack. Basically started over and now I am setting up dolibarr finally. I don’t know where the mistake was but most importantly it works now. Cheers!