# Error: email address not found in our database even with registered email

**URL:** <https://www.dolibarr.org/forum/t/error-email-address-not-found-in-our-database-even-with-registered-email/21591>\
**Category:** Using my Dolibarr\
**Tags:** Linux, Tickets\
**Created:** [December 14, 2021, 10:20pm UTC](https://www.dolibarr.org/forum/t/error-email-address-not-found-in-our-database-even-with-registered-email/21591 "2021-12-14T22:20:50Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![Ghonz](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/g/9dc877/32.png) [@Ghonz](https://www.dolibarr.org/forum/u/Ghonz)\
**Post date:** [December 14, 2021, 10:20pm UTC](https://www.dolibarr.org/forum/t/error-email-address-not-found-in-our-database-even-with-registered-email/21591/1 "2021-12-14T22:20:50Z")

</div>

trying to create ticket with email existing in this parties but it seems that ticket module not able to access registered emails ver 14.0.4