# installation step 2 error **URL:** \ **Category:** Installing my Dolibarr\ **Created:** [September 21, 2019, 7:36am UTC](https://www.dolibarr.org/forum/t/installation-step-2-error/17952 "2019-09-21T07:36:34Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![abhifrds2005](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/a/e9a140/32.png) [@abhifrds2005](https://www.dolibarr.org/forum/u/abhifrds2005)\ **Post date:** [September 21, 2019, 7:36am UTC](https://www.dolibarr.org/forum/t/installation-step-2-error/17952/1 "2019-09-21T07:36:34Z")
i get error on step2.php The page cannot be displayed because an internal server error has occurred. server details host: hostgator: panel: plesk type: shared hosting php version: 7.1.9: permissions: permissions given to all folder and files properly logs: there is nothing in php error log dolibarr version: 10.0.2 steps: step 4 and 5 is ok installation: on subdomain ---
**Author:** ![ksar](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/ksar/32/514_2.png) [@ksar](https://www.dolibarr.org/forum/u/ksar)\ **Post date:** [September 21, 2019, 7:20pm UTC](https://www.dolibarr.org/forum/t/installation-step-2-error/17952/2 "2019-09-21T19:20:55Z")
Hi, We need the apache log to understand : [https://www.hostgator.com/help/article/can-i-access-my-apache-log-files](https://www.hostgator.com/help/article/can-i-access-my-apache-log-files) ---
**Author:** ![abhifrds2005](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/a/e9a140/32.png) [@abhifrds2005](https://www.dolibarr.org/forum/u/abhifrds2005)\ **Post date:** [September 22, 2019, 5:48am UTC](https://www.dolibarr.org/forum/t/installation-step-2-error/17952/3 "2019-09-22T05:48:41Z")
we do not have option for apache log in plesk panel. we have option logs and in that iis acess logs and php error logs. i didnt get any php error log in my logs. ![plesk1.png](https://www.dolibarr.org/forum/uploads/dolibarrorg/original/2X/9/9d876e8f99338fd965158bf7a3925adff1180962.png) ![plesk2.jpg](https://www.dolibarr.org/forum/uploads/dolibarrorg/original/2X/8/8440d80d1e81802e0bd11bd0ba58044689a38b76.jpeg) ---
**Author:** ![ksar](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/ksar/32/514_2.png) [@ksar](https://www.dolibarr.org/forum/u/ksar)\ **Post date:** [September 22, 2019, 12:17pm UTC](https://www.dolibarr.org/forum/t/installation-step-2-error/17952/4 "2019-09-22T12:17:33Z")
Hello, DO you have details on the error ot the 22-09-2019 06:41:08 ? ---
**Author:** ![abhifrds2005](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/a/e9a140/32.png) [@abhifrds2005](https://www.dolibarr.org/forum/u/abhifrds2005)\ **Post date:** [September 23, 2019, 5:07am UTC](https://www.dolibarr.org/forum/t/installation-step-2-error/17952/5 "2019-09-23T05:07:04Z")
i dont have any error at that time… i dont get any error in my log… ---
**Author:** ![ksar](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/ksar/32/514_2.png) [@ksar](https://www.dolibarr.org/forum/u/ksar)\ **Post date:** [September 23, 2019, 9:34am UTC](https://www.dolibarr.org/forum/t/installation-step-2-error/17952/6 "2019-09-23T09:34:41Z")
![Capture_2019-09-23.png](https://www.dolibarr.org/forum/uploads/dolibarrorg/original/2X/e/e099d7373a4aca848412e0a043a77feb3e56a9a0.png) ---
**Author:** ![abhifrds2005](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/a/e9a140/32.png) [@abhifrds2005](https://www.dolibarr.org/forum/u/abhifrds2005)\ **Post date:** [September 23, 2019, 2:25pm UTC](https://www.dolibarr.org/forum/t/installation-step-2-error/17952/7 "2019-09-23T14:25:41Z")
No error in log In browser it shows The page cannot be displayed because an internal server error has occurred. ---
**Author:** ![ksar](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/ksar/32/514_2.png) [@ksar](https://www.dolibarr.org/forum/u/ksar)\ **Post date:** [September 23, 2019, 2:58pm UTC](https://www.dolibarr.org/forum/t/installation-step-2-error/17952/8 "2019-09-23T14:58:35Z")
Then you need to ask hosting compagny how is it possible that a error 500 doesn’t generate a log ---
**Author:** ![abhifrds2005](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/a/e9a140/32.png) [@abhifrds2005](https://www.dolibarr.org/forum/u/abhifrds2005)\ **Post date:** [September 28, 2019, 5:47am UTC](https://www.dolibarr.org/forum/t/installation-step-2-error/17952/9 "2019-09-28T05:47:35Z")
i have manually fired the queries on database… now when i go to htdocs in the browser, it shows me installation page again. i have added install.lock. still it shows installation page ---
**Author:** ![abhifrds2005](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/a/e9a140/32.png) [@abhifrds2005](https://www.dolibarr.org/forum/u/abhifrds2005)\ **Post date:** [September 28, 2019, 12:13pm UTC](https://www.dolibarr.org/forum/t/installation-step-2-error/17952/10 "2019-09-28T12:13:38Z")
after adding install.lock in document folder i get following image ![plesk4.png](https://www.dolibarr.org/forum/uploads/dolibarrorg/original/2X/c/c6c5136cc707316d5869f20af6e4e3a7b18ac583.png) when i click on “Click here to go to your application” it comes to same page again ---
**Author:** ![quid](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/q/da6949/32.png) [@quid](https://www.dolibarr.org/forum/u/quid)\ **Post date:** [September 30, 2019, 12:56pm UTC](https://www.dolibarr.org/forum/t/installation-step-2-error/17952/11 "2019-09-30T12:56:04Z")
check conf file. also check version in database and files version. ---
**Author:** ![martin54](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/martin54/32/8884_2.png) [@martin54](https://www.dolibarr.org/forum/u/martin54)\ **Post date:** [September 30, 2019, 7:46pm UTC](https://www.dolibarr.org/forum/t/installation-step-2-error/17952/12 "2019-09-30T19:46:14Z")
Decrease PHP version on V5.5, i have the same problem with cPanel with PHP V 7.3. ---
**Author:** ![quid](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/q/da6949/32.png) [@quid](https://www.dolibarr.org/forum/u/quid)\ **Post date:** [October 1, 2019, 5:21am UTC](https://www.dolibarr.org/forum/t/installation-step-2-error/17952/13 "2019-10-01T05:21:43Z")
What is error at Step 2? ---
**Author:** ![martin54](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/martin54/32/8884_2.png) [@martin54](https://www.dolibarr.org/forum/u/martin54)\ **Post date:** [October 1, 2019, 6:23am UTC](https://www.dolibarr.org/forum/t/installation-step-2-error/17952/14 "2019-10-01T06:23:01Z")
On your server, set PHP version on V 5.5. ---
**Author:** ![abhifrds2005](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/a/e9a140/32.png) [@abhifrds2005](https://www.dolibarr.org/forum/u/abhifrds2005)\ **Post date:** [October 7, 2019, 11:43am UTC](https://www.dolibarr.org/forum/t/installation-step-2-error/17952/15 "2019-10-07T11:43:48Z")
can anyone send me ready made database backup file, mysql. as i am getting error as database is not properly. thanx in advance ---
**Author:** ![abhifrds2005](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/a/e9a140/32.png) [@abhifrds2005](https://www.dolibarr.org/forum/u/abhifrds2005)\ **Post date:** [October 10, 2019, 9:12am UTC](https://www.dolibarr.org/forum/t/installation-step-2-error/17952/16 "2019-10-10T09:12:51Z")
my web host’s max\_execution\_time set to 60 sec. and i can not change it… does this giving me error? ---
**Author:** ![Shnoulle](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/s/f1d935/32.png) [@Shnoulle](https://www.dolibarr.org/forum/u/Shnoulle)\ **Post date:** [October 18, 2019, 2:14pm UTC](https://www.dolibarr.org/forum/t/installation-step-2-error/17952/17 "2019-10-18T14:14:19Z")
Hi, Personally on my localhost, set all time\_out to 600 : broke with a «504 Gateway Time-out» But php,script stil create the table in background … then no PHP error … Is there a way to set up table via command line ? Server information PHP 7.3.10 nginx/1.16.1 mysqlnd 5.0.12-dev - 20150407 on 10.3.17-MariaDB ---
**Author:** ![abhifrds2005](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/a/e9a140/32.png) [@abhifrds2005](https://www.dolibarr.org/forum/u/abhifrds2005)\ **Post date:** [October 22, 2019, 1:09am UTC](https://www.dolibarr.org/forum/t/installation-step-2-error/17952/18 "2019-10-22T01:09:32Z")
Go to directories… Htdocs \> install \> database name And just copy every single script and execute it on your db. ---
**Author:** ![warlockdl](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/w/f17d59/32.png) [@warlockdl](https://www.dolibarr.org/forum/u/warlockdl)\ **Post date:** [November 25, 2019, 5:24am UTC](https://www.dolibarr.org/forum/t/installation-step-2-error/17952/19 "2019-11-25T05:24:58Z")
In my own case, I find this error in apache’s error log: > mod\_fcgid: read timeout from pipe I solved this issue by adding following directives to httpd.conf: > \ > FcgidIOTimeout 1200 > FcgidConnectTimeout 1200 > FcgidBusyScanInterval 1200 > FcgidBusyTimeout 1200 > FcgidErrorScanInterval 1200 > FcgidIdleScanInterval 1200 > FcgidIdleTimeout 1200 > FcgidProcessLifeTime 3600 > FcgidZombieScanInterval 1200 > \ It seems this problem is cause by initiate the database take too long, and cause a timeout.