# Installing Dolibarr: This page isn’t working right now **URL:** \ **Category:** Installing my Dolibarr\ **Tags:** Issue, Windows\ **Created:** [October 2, 2023, 7:49pm UTC](https://www.dolibarr.org/forum/t/installing-dolibarr-this-page-isn-t-working-right-now/24364 "2023-10-02T19:49:22Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![charlycm](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/c/47e85d/32.png) [@charlycm](https://www.dolibarr.org/forum/u/charlycm)\ **Post date:** [October 2, 2023, 7:49pm UTC](https://www.dolibarr.org/forum/t/installing-dolibarr-this-page-isn-t-working-right-now/24364/1 "2023-10-02T19:49:22Z")
Hello, I’m trying to install dolibarr using this tutorial: [Manual installation on Windows - Dolibarr ERP CRM Wiki](https://wiki.dolibarr.org/index.php?title=Manual_installation_on_Windows#Installing_and_configuring_MariaDB). I installed MariaDB, php8 and apache2.4 and I tested that all of them work correctly. I can’t finish the installation because when I open the site [localhost/dolibarr](http://localhost/dolibarr/install/index.php) I get the message _This page isn’t working right now HTTP ERROR 500_. I changed the MariaDB’s ports to 3310 and the apache’s port to 85. I checked all the extensions are uploaded by opening the php test file. So what else can I do to proceed with the installation? Thank you. ---
**Author:** ![ksar](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/ksar/32/514_2.png) [@ksar](https://www.dolibarr.org/forum/u/ksar)\ **Post date:** [October 2, 2023, 10:42pm UTC](https://www.dolibarr.org/forum/t/installing-dolibarr-this-page-isn-t-working-right-now/24364/2 "2023-10-02T22:42:36Z")
Hello, Error 500 means PHP error: what does the Apache error log says? ---
**Author:** ![charlycm](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/c/47e85d/32.png) [@charlycm](https://www.dolibarr.org/forum/u/charlycm)\ **Post date:** [October 3, 2023, 5:10am UTC](https://www.dolibarr.org/forum/t/installing-dolibarr-this-page-isn-t-working-right-now/24364/3 "2023-10-03T05:10:39Z")
Where can I find the error log? ---
**Author:** ![charlycm](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/c/47e85d/32.png) [@charlycm](https://www.dolibarr.org/forum/u/charlycm)\ **Post date:** [October 3, 2023, 5:42am UTC](https://www.dolibarr.org/forum/t/installing-dolibarr-this-page-isn-t-working-right-now/24364/4 "2023-10-03T05:42:24Z")
Found it. here its content: AH00558: httpd.exe: Could not reliably determine the server’s fully qualified domain name, using fe80::4c4f:49dc:2a5a:c44c. Set the ‘ServerName’ directive globally to suppress this message PHP Warning: PHP Startup: Unable to load dynamic library ‘gd2’ (tried: C:\php\ext\gd2 (Impossibile trovare il modulo specificato), C:\php\ext\php\_gd2.dll (Impossibile trovare il modulo specificato)) in Unknown on line 0 [Mon Oct 02 18:42:59.351340 2023] [mpm\_winnt:notice] [pid 9116:tid 332] AH00455: Apache/2.4.57 (Win64) PHP/8.2.11 configured – resuming normal operations [Mon Oct 02 18:42:59.351340 2023] [mpm\_winnt:notice] [pid 9116:tid 332] AH00456: Apache Lounge VS17 Server built: Aug 2 2023 17:28:16 [Mon Oct 02 18:42:59.352337 2023] [core:notice] [pid 9116:tid 332] AH00094: Command line: ‘C:\Apache24\bin\httpd.exe -d C:/Apache24’ [Mon Oct 02 18:42:59.356325 2023] [mpm\_winnt:notice] [pid 9116:tid 332] AH00418: Parent: Created child process 15416 AH00558: httpd.exe: Could not reliably determine the server’s fully qualified domain name, using fe80::4c4f:49dc:2a5a:c44c. Set the ‘ServerName’ directive globally to suppress this message AH00558: httpd.exe: Could not reliably determine the server’s fully qualified domain name, using fe80::4c4f:49dc:2a5a:c44c. Set the ‘ServerName’ directive globally to suppress this message PHP Warning: PHP Startup: Unable to load dynamic library ‘gd2’ (tried: C:\php\ext\gd2 (Impossibile trovare il modulo specificato), C:\php\ext\php\_gd2.dll (Impossibile trovare il modulo specificato)) in Unknown on line 0 [Mon Oct 02 18:42:59.996903 2023] [mpm\_winnt:notice] [pid 15416:tid 336] AH00354: Child: Starting 64 worker threads. [Mon Oct 02 19:03:29.845212 2023] [php:error] [pid 15416:tid 1356] [client ::1:49725] PHP Fatal error: Uncaught Error: Call to undefined function mb\_convert\_encoding() in C:\Apache24\htdocs\dolibarr\core\lib\functions.lib.php:9074\nStack trace:\n#0 C:\Apache24\htdocs\dolibarr\core\class\translate.class.php(267): dol\_osencode()\n#1 C:\Apache24\htdocs\dolibarr\install\index.php(42): Translate-\>load()\n#2 {main}\n thrown in C:\Apache24\htdocs\dolibarr\core\lib\functions.lib.php on line 9074 [Mon Oct 02 19:03:37.108502 2023] [php:error] [pid 15416:tid 1348] [client ::1:49726] PHP Fatal error: Uncaught Error: Call to undefined function mb\_convert\_encoding() in C:\Apache24\htdocs\dolibarr\core\lib\functions.lib.php:9074\nStack trace:\n#0 C:\Apache24\htdocs\dolibarr\core\class\translate.class.php(267): dol\_osencode()\n#1 C:\Apache24\htdocs\dolibarr\install\index.php(42): Translate-\>load()\n#2 {main}\n thrown in C:\Apache24\htdocs\dolibarr\core\lib\functions.lib.php on line 9074 [Mon Oct 02 19:05:39.604425 2023] [php:error] [pid 15416:tid 1356] [client ::1:49875] PHP Fatal error: Uncaught Error: Call to undefined function mb\_convert\_encoding() in C:\Apache24\htdocs\dolibarr\core\lib\functions.lib.php:9074\nStack trace:\n#0 C:\Apache24\htdocs\dolibarr\core\class\translate.class.php(267): dol\_osencode()\n#1 C:\Apache24\htdocs\dolibarr\install\index.php(42): Translate-\>load()\n#2 {main}\n thrown in C:\Apache24\htdocs\dolibarr\core\lib\functions.lib.php on line 9074 [Mon Oct 02 19:06:50.942410 2023] [php:error] [pid 15416:tid 1356] [client ::1:49938] PHP Fatal error: Uncaught Error: Call to undefined function mb\_convert\_encoding() in C:\Apache24\htdocs\dolibarr\core\lib\functions.lib.php:9074\nStack trace:\n#0 C:\Apache24\htdocs\dolibarr\core\class\translate.class.php(267): dol\_osencode()\n#1 C:\Apache24\htdocs\dolibarr\install\index.php(42): Translate-\>load()\n#2 {main}\n thrown in C:\Apache24\htdocs\dolibarr\core\lib\functions.lib.php on line 9074 [Mon Oct 02 19:09:37.865920 2023] [php:error] [pid 15416:tid 1356] [client ::1:50173] PHP Fatal error: Uncaught Error: Call to undefined function mb\_convert\_encoding() in C:\Apache24\htdocs\dolibarr\core\lib\functions.lib.php:9074\nStack trace:\n#0 C:\Apache24\htdocs\dolibarr\core\class\translate.class.php(267): dol\_osencode()\n#1 C:\Apache24\htdocs\dolibarr\install\index.php(42): Translate-\>load()\n#2 {main}\n thrown in C:\Apache24\htdocs\dolibarr\core\lib\functions.lib.php on line 9074 [Mon Oct 02 19:10:12.115171 2023] [php:error] [pid 15416:tid 1348] [client ::1:50179] script ‘C:/Apache24/htdocs/dolibarr/install/document.php’ not found or unable to stat [Mon Oct 02 19:10:44.954276 2023] [php:error] [pid 15416:tid 1356] [client ::1:50215] PHP Fatal error: Uncaught Error: Call to undefined function mb\_convert\_encoding() in C:\Apache24\htdocs\dolibarr\core\lib\functions.lib.php:9074\nStack trace:\n#0 C:\Apache24\htdocs\dolibarr\core\class\translate.class.php(267): dol\_osencode()\n#1 C:\Apache24\htdocs\dolibarr\install\check.php(43): Translate-\>load()\n#2 {main}\n thrown in C:\Apache24\htdocs\dolibarr\core\lib\functions.lib.php on line 9074 [Mon Oct 02 19:10:49.154438 2023] [php:error] [pid 15416:tid 1348] [client ::1:50252] PHP Fatal error: Uncaught Error: Call to undefined function mb\_convert\_encoding() in C:\Apache24\htdocs\dolibarr\core\lib\functions.lib.php:9074\nStack trace:\n#0 C:\Apache24\htdocs\dolibarr\core\class\translate.class.php(267): dol\_osencode()\n#1 C:\Apache24\htdocs\dolibarr\install\check.php(43): Translate-\>load()\n#2 {main}\n thrown in C:\Apache24\htdocs\dolibarr\core\lib\functions.lib.php on line 9074 [Mon Oct 02 19:14:16.499099 2023] [mpm\_winnt:notice] [pid 9116:tid 332] AH00422: Parent: Received shutdown signal – Shutting down the server. [Mon Oct 02 19:14:18.513068 2023] [mpm\_winnt:notice] [pid 15416:tid 336] AH00364: Child: All worker threads have exited. [Mon Oct 02 19:14:18.536008 2023] [mpm\_winnt:notice] [pid 9116:tid 332] AH00430: Parent: Child process 15416 exited successfully. AH00558: httpd.exe: Could not reliably determine the server’s fully qualified domain name, using fe80::4c4f:49dc:2a5a:c44c. Set the ‘ServerName’ directive globally to suppress this message PHP Warning: PHP Startup: Unable to load dynamic library ‘gd2’ (tried: C:\php\ext\gd2 (Impossibile trovare il modulo specificato), C:\php\ext\php\_gd2.dll (Impossibile trovare il modulo specificato)) in Unknown on line 0 [Mon Oct 02 19:14:19.586728 2023] [mpm\_winnt:notice] [pid 5156:tid 368] AH00455: Apache/2.4.57 (Win64) PHP/8.2.11 configured – resuming normal operations [Mon Oct 02 19:14:19.586728 2023] [mpm\_winnt:notice] [pid 5156:tid 368] AH00456: Apache Lounge VS17 Server built: Aug 2 2023 17:28:16 [Mon Oct 02 19:14:19.586728 2023] [core:notice] [pid 5156:tid 368] AH00094: Command line: ‘C:\Apache24\bin\httpd.exe -d C:/Apache24’ [Mon Oct 02 19:14:19.590716 2023] [mpm\_winnt:notice] [pid 5156:tid 368] AH00418: Parent: Created child process 17668 AH00558: httpd.exe: Could not reliably determine the server’s fully qualified domain name, using fe80::4c4f:49dc:2a5a:c44c. Set the ‘ServerName’ directive globally to suppress this message AH00558: httpd.exe: Could not reliably determine the server’s fully qualified domain name, using fe80::4c4f:49dc:2a5a:c44c. Set the ‘ServerName’ directive globally to suppress this message PHP Warning: PHP Startup: Unable to load dynamic library ‘gd2’ (tried: C:\php\ext\gd2 (Impossibile trovare il modulo specificato), C:\php\ext\php\_gd2.dll (Impossibile trovare il modulo specificato)) in Unknown on line 0 [Mon Oct 02 19:14:20.229908 2023] [mpm\_winnt:notice] [pid 17668:tid 336] AH00354: Child: Starting 64 worker threads. [Mon Oct 02 21:28:49.820444 2023] [mpm\_winnt:notice] [pid 5156:tid 368] AH00422: Parent: Received shutdown signal – Shutting down the server. [Mon Oct 02 21:28:51.832620 2023] [mpm\_winnt:notice] [pid 17668:tid 336] AH00364: Child: All worker threads have exited. [Mon Oct 02 21:28:51.857340 2023] [mpm\_winnt:notice] [pid 5156:tid 368] AH00430: Parent: Child process 17668 exited successfully. AH00558: httpd.exe: Could not reliably determine the server’s fully qualified domain name, using fe80::4c4f:49dc:2a5a:c44c. Set the ‘ServerName’ directive globally to suppress this message [Mon Oct 02 21:28:52.935703 2023] [mpm\_winnt:notice] [pid 1400:tid 360] AH00455: Apache/2.4.57 (Win64) PHP/8.2.11 configured – resuming normal operations [Mon Oct 02 21:28:52.935703 2023] [mpm\_winnt:notice] [pid 1400:tid 360] AH00456: Apache Lounge VS17 Server built: Aug 2 2023 17:28:16 [Mon Oct 02 21:28:52.935703 2023] [core:notice] [pid 1400:tid 360] AH00094: Command line: ‘C:\Apache24\bin\httpd.exe -d C:/Apache24’ [Mon Oct 02 21:28:52.939685 2023] [mpm\_winnt:notice] [pid 1400:tid 360] AH00418: Parent: Created child process 4560 AH00558: httpd.exe: Could not reliably determine the server’s fully qualified domain name, using fe80::4c4f:49dc:2a5a:c44c. Set the ‘ServerName’ directive globally to suppress this message AH00558: httpd.exe: Could not reliably determine the server’s fully qualified domain name, using fe80::4c4f:49dc:2a5a:c44c. Set the ‘ServerName’ directive globally to suppress this message [Mon Oct 02 21:28:53.528549 2023] [mpm\_winnt:notice] [pid 4560:tid 392] AH00354: Child: Starting 64 worker threads. [Mon Oct 02 21:29:39.713630 2023] [php:error] [pid 4560:tid 1344] [client ::1:51005] PHP Fatal error: Uncaught Error: Call to undefined function mb\_convert\_encoding() in C:\Apache24\htdocs\dolibarr\core\lib\functions.lib.php:9074\nStack trace:\n#0 C:\Apache24\htdocs\dolibarr\core\class\translate.class.php(267): dol\_osencode()\n#1 C:\Apache24\htdocs\dolibarr\install\index.php(42): Translate-\>load()\n#2 {main}\n thrown in C:\Apache24\htdocs\dolibarr\core\lib\functions.lib.php on line 9074 [Mon Oct 02 21:31:34.030324 2023] [php:error] [pid 4560:tid 1352] [client ::1:51180] PHP Fatal error: Uncaught Error: Call to undefined function mb\_convert\_encoding() in C:\Apache24\htdocs\dolibarr\core\lib\functions.lib.php:9074\nStack trace:\n#0 C:\Apache24\htdocs\dolibarr\core\class\translate.class.php(267): dol\_osencode()\n#1 C:\Apache24\htdocs\dolibarr\core\class\translate.class.php(175): Translate-\>load()\n#2 C:\Apache24\htdocs\dolibarr\install\step1.php(39): Translate-\>loadLangs()\n#3 {main}\n thrown in C:\Apache24\htdocs\dolibarr\core\lib\functions.lib.php on line 9074 [Mon Oct 02 21:38:23.084177 2023] [php:error] [pid 4560:tid 1344] [client ::1:59592] PHP Fatal error: Uncaught Error: Call to undefined function mb\_convert\_encoding() in C:\Apache24\htdocs\dolibarr\core\lib\functions.lib.php:9074\nStack trace:\n#0 C:\Apache24\htdocs\dolibarr\core\class\translate.class.php(267): dol\_osencode()\n#1 C:\Apache24\htdocs\dolibarr\install\index.php(42): Translate-\>load()\n#2 {main}\n thrown in C:\Apache24\htdocs\dolibarr\core\lib\functions.lib.php on line 9074 [Mon Oct 02 21:49:47.463414 2023] [php:error] [pid 4560:tid 1344] [client ::1:60310] PHP Fatal error: Uncaught Error: Call to undefined function mb\_convert\_encoding() in C:\Apache24\htdocs\dolibarr\core\lib\functions.lib.php:9074\nStack trace:\n#0 C:\Apache24\htdocs\dolibarr\core\class\translate.class.php(267): dol\_osencode()\n#1 C:\Apache24\htdocs\dolibarr\install\index.php(42): Translate-\>load()\n#2 {main}\n thrown in C:\Apache24\htdocs\dolibarr\core\lib\functions.lib.php on line 9074 ---
**Author:** ![ksar](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/ksar/32/514_2.png) [@ksar](https://www.dolibarr.org/forum/u/ksar)\ **Post date:** [October 3, 2023, 9:27am UTC](https://www.dolibarr.org/forum/t/installing-dolibarr-this-page-isn-t-working-right-now/24364/5 "2023-10-03T09:27:41Z")
Hello, You have several issues : > [@charlycm](#): > > AH00558: httpd.exe: Could not reliably determine the server’s fully qualified domain name, using fe80::4c4f:49dc:2a5a:c44c. Set the ‘ServerName’ directive globally to suppress this message ServerName is not configured on Apache Config > **[Manual installation on Windows](https://wiki.dolibarr.org/index.php?title=Manual_installation_on_Windows#Type_the_hostname_of_the_Web_Server)** > > Online wiki documentation of Dolibar ERP CRM software > [@charlycm](#): > > PHP Warning: PHP Startup: Unable to load dynamic library ‘gd2’ (tried: C:\php\ext\gd2 (Impossibile trovare il modulo specificato), C:\php\ext\php\_gd2.dll (Impossibile trovare il modulo specificato)) in Unknown PHP GD extension is missing Check why C:\php\ext\php\_gd2.dll doesn’t exist > [@charlycm](#): > > PHP Fatal error: Uncaught Error: Call to undefined function mb\_convert\_encoding() PHP MB\_STRING extension is missing. > **[Manual installation on Windows](https://wiki.dolibarr.org/index.php?title=Manual_installation_on_Windows#Activate_PHP_extensions_needed_for_Dolibarr)** > > Online wiki documentation of Dolibar ERP CRM software ---
**Author:** ![charlycm](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/c/47e85d/32.png) [@charlycm](https://www.dolibarr.org/forum/u/charlycm)\ **Post date:** [October 3, 2023, 10:21am UTC](https://www.dolibarr.org/forum/t/installing-dolibarr-this-page-isn-t-working-right-now/24364/6 "2023-10-03T10:21:10Z")
Thank you for your reply. How can I solve the errors? ---
**Author:** ![ksar](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/ksar/32/514_2.png) [@ksar](https://www.dolibarr.org/forum/u/ksar)\ **Post date:** [October 3, 2023, 12:22pm UTC](https://www.dolibarr.org/forum/t/installing-dolibarr-this-page-isn-t-working-right-now/24364/7 "2023-10-03T12:22:14Z")
I gave the answers above. ---
**Author:** ![charlycm](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/c/47e85d/32.png) [@charlycm](https://www.dolibarr.org/forum/u/charlycm)\ **Post date:** [October 3, 2023, 5:14pm UTC](https://www.dolibarr.org/forum/t/installing-dolibarr-this-page-isn-t-working-right-now/24364/8 "2023-10-03T17:14:31Z")
Solved. To fix the _AH00558 error: ServerName is not configured on Apache Config_, I added the following line to the httpd.conf file _ServerName 127.0.0.1_ For the error: _PHP Warning: PHP Startup: Unable to load dynamic library ‘gd2’_ I removed the ; in the line _extension=gd_ in the php.ini file and I also copied the library _glib-2.dll_ to the folder _Apache24\bin_ Finally for the error _PHP Fatal error: Uncaught Error: Call to undefined function mb\_convert\_encoding()_, I removed the ; in the line _extension=mbstring_ n the php.ini file. Thank you so much for your help.