# Ticket created by guest **URL:** \ **Category:** CRM/SRM Modules\ **Tags:** Tickets\ **Created:** [February 14, 2024, 6:44pm UTC](https://www.dolibarr.org/forum/t/ticket-created-by-guest/24962 "2024-02-14T18:44:30Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![dolceremy](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/dolceremy/32/6961_2.png) [@dolceremy](https://www.dolibarr.org/forum/u/dolceremy)\ **Post date:** [February 14, 2024, 6:44pm UTC](https://www.dolibarr.org/forum/t/ticket-created-by-guest/24962/1 "2024-02-14T18:44:30Z")
if I use this cronjob command, as suggested by dolibarr, \*/5 \* \* \* \* /pathtoscript/scripts/cron/cron\_run\_jobs.php Gg07k573Fk0jVx32iKBnGBK4Tw8VLwbv Remigio \> /home/udlah5r1/domains/erp.100asa.it/public\_html/documents/cron\_run\_jobs.php.log the colected ticket have always as creator the operator “Remigio” How can I have the creator name that comes from the sender of the email as the creator of the ticket? ---
**Author:** ![Plows](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/plows/32/5660_2.png) [@Plows](https://www.dolibarr.org/forum/u/Plows)\ **Post date:** [February 15, 2024, 6:25am UTC](https://www.dolibarr.org/forum/t/ticket-created-by-guest/24962/2 "2024-02-15T06:25:48Z")
Hi dolceremy, maybe you check the ticket module setting, this is what i have ![image](https://www.dolibarr.org/forum/uploads/dolibarrorg/original/2X/f/fd9506c86006b8d24c0c18a6415e79af38d06133.png) ---
**Author:** ![dolceremy](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/dolceremy/32/6961_2.png) [@dolceremy](https://www.dolibarr.org/forum/u/dolceremy)\ **Post date:** [February 15, 2024, 7:03am UTC](https://www.dolibarr.org/forum/t/ticket-created-by-guest/24962/3 "2024-02-15T07:03:55Z")
I have the same settings. But the question is: when a ticket is generated via email, i.e. dolibarr polls an imap box, who is the creator of the ticket? ---
**Author:** ![Plows](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/plows/32/5660_2.png) [@Plows](https://www.dolibarr.org/forum/u/Plows)\ **Post date:** [February 16, 2024, 7:13am UTC](https://www.dolibarr.org/forum/t/ticket-created-by-guest/24962/4 "2024-02-16T07:13:48Z")
Hi, i actualy do not have a creator only an “Author” or “E-Mail-Creator” the “E-Mail-Creator” ist the E-Mail-Adress from the Sender (Customer) ![image](https://www.dolibarr.org/forum/uploads/dolibarrorg/original/2X/0/015adc4e5253035660746abf2dd63eeba2ecdf96.png) ---
**Author:** ![dolceremy](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/dolceremy/32/6961_2.png) [@dolceremy](https://www.dolibarr.org/forum/u/dolceremy)\ **Post date:** [February 16, 2024, 8:15am UTC](https://www.dolibarr.org/forum/t/ticket-created-by-guest/24962/5 "2024-02-16T08:15:03Z")
Exactly, exactly what happens to me. But shouldn’t the creator of the ticket be the sender of the email (if the ticket is opened via email)? ![Screenshot 2024-02-16 091146](https://www.dolibarr.org/forum/uploads/dolibarrorg/original/2X/2/2a13372a00b0e082fa6f44a592514ec1a80afde7.png) ---
**Author:** ![Plows](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/plows/32/5660_2.png) [@Plows](https://www.dolibarr.org/forum/u/Plows)\ **Post date:** [February 16, 2024, 5:34pm UTC](https://www.dolibarr.org/forum/t/ticket-created-by-guest/24962/6 "2024-02-16T17:34:32Z")
Hi, did you check the creator E-Mail Box? ![image](https://www.dolibarr.org/forum/uploads/dolibarrorg/original/2X/c/cc9846ff1b19422ffc7edcfa18a3d0468d3b816e.png) ---
**Author:** ![dolceremy](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/dolceremy/32/6961_2.png) [@dolceremy](https://www.dolibarr.org/forum/u/dolceremy)\ **Post date:** [February 20, 2024, 4:19pm UTC](https://www.dolibarr.org/forum/t/ticket-created-by-guest/24962/7 "2024-02-20T16:19:27Z")
that’s not what I mean. I mean that when the ticket is generated from the imap collection of the email inbox, the creator is the dolibarr user, not the real sender user who wrote the email. ---
**Author:** ![Plows](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/plows/32/5660_2.png) [@Plows](https://www.dolibarr.org/forum/u/Plows)\ **Post date:** [February 20, 2024, 7:54pm UTC](https://www.dolibarr.org/forum/t/ticket-created-by-guest/24962/8 "2024-02-20T19:54:10Z")
The Autore can only be one of the employe (i suppose you can manage with the Mail Adress with which you collect the mails), thats why we have a field “e-mail-creator”, another way must be programmed, but i don´t see any sense of it, with the E-Mail-Creator i know exactly who has created the Ticket. ---
**Author:** ![dolceremy](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/dolceremy/32/6961_2.png) [@dolceremy](https://www.dolibarr.org/forum/u/dolceremy)\ **Post date:** [February 21, 2024, 7:39am UTC](https://www.dolibarr.org/forum/t/ticket-created-by-guest/24962/9 "2024-02-21T07:39:35Z")
Ok, now I understand the “author” of the ticket. Thank You very much!