# Version 16 issue **URL:** \ **Category:** Installing my Dolibarr\ **Tags:** Issue\ **Created:** [September 28, 2022, 7:13am UTC](https://www.dolibarr.org/forum/t/version-16-issue/22846 "2022-09-28T07:13:51Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![elmagicoo](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/e/c2a13f/32.png) [@elmagicoo](https://www.dolibarr.org/forum/u/elmagicoo)\ **Post date:** [September 28, 2022, 7:13am UTC](https://www.dolibarr.org/forum/t/version-16-issue/22846/1 "2022-09-28T07:13:51Z")
I have this issue on version 16 This website or feature is currently temporarly not available or failed after a technical error. This may be due to a maintenance operation. Current status of operation (2022-09-28T02:45:03Z) are on next line… Dolibarr has detected a technical error. You can read log file or set option $dolibarr\_main\_prod to ‘0’ in your config file to get more information. ---
**Author:** ![ksar](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/ksar/32/514_2.png) [@ksar](https://www.dolibarr.org/forum/u/ksar)\ **Post date:** [September 28, 2022, 7:56am UTC](https://www.dolibarr.org/forum/t/version-16-issue/22846/2 "2022-09-28T07:56:16Z")
Hello, Change the $dolibarr\_main\_prod to ‘1’ in conf/conf.php to have the full message ---
**Author:** ![elmagicoo](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/e/c2a13f/32.png) [@elmagicoo](https://www.dolibarr.org/forum/u/elmagicoo)\ **Post date:** [September 28, 2022, 8:42am UTC](https://www.dolibarr.org/forum/t/version-16-issue/22846/3 "2022-09-28T08:42:44Z")
**Requested URL:** /public\_html/dolibarr/index.php?mainmenu=home&leftmenu=home&mainmenu=home&mm=home0 **Referer:** [High Point Technology @ 16.0.0](https://app.hpgroup.net.in/public_html/dolibarr/compta/facture/list.php?leftmenu=customers_bills&mainmenu=billing&mm=billing2) **Menu manager:** revolutionpro\_menu.php **Modules/Applications:** user, revolutionpro, partnership, knowledgemanagement, fournisseur, supplier\_proposal, adherent, reception, incoterm, facture, tax, holiday, salaries, expensereport, banque, recruitment, paymentbybanktransfer, prelevement, margin, product, societe, propal, commande, service, contrat, stock, expedition, productbatch, variants, ficheinter, bom, ticket, mrp, agenda, projet, resource, eventorganization, categorie, accounting, ecm, workflow, import, export, mailing, emailcollector, cron, notification, ldap, externalsite, debugbar, mailmanspip, gravatar **Database type manager:** mysqli **Latest database access request error:** SELECT count(p.rowid) as nb FROM llxnb\_ticket as p LEFT JOIN llxnb\_societe as s ON p.fk\_soc = s.rowid WHERE p.entity IN (1) **Return code for latest database access request error:** DB\_ERROR\_NOSUCHTABLE **Information for latest database access request error:** Table ‘hpt\_doli822.llxnb\_ticket’ doesn’t exist ---
**Author:** ![ksar](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/ksar/32/514_2.png) [@ksar](https://www.dolibarr.org/forum/u/ksar)\ **Post date:** [September 28, 2022, 8:47am UTC](https://www.dolibarr.org/forum/t/version-16-issue/22846/4 "2022-09-28T08:47:33Z")
Hello, > [@elmagicoo](#): > > Table ‘hpt\_doli822.llxnb\_ticket’ doesn’t exist You have an issue with your database, ticket table doesn’t exist. ---
**Author:** ![elmagicoo](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/e/c2a13f/32.png) [@elmagicoo](https://www.dolibarr.org/forum/u/elmagicoo)\ **Post date:** [September 28, 2022, 9:00am UTC](https://www.dolibarr.org/forum/t/version-16-issue/22846/5 "2022-09-28T09:00:20Z")
noted , But how can fix this ---
**Author:** ![ksar](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/ksar/32/514_2.png) [@ksar](https://www.dolibarr.org/forum/u/ksar)\ **Post date:** [September 28, 2022, 9:43am UTC](https://www.dolibarr.org/forum/t/version-16-issue/22846/6 "2022-09-28T09:43:12Z")
Hello, It is not supposed to happened, so, most probably, something has been done or happened in your database. We can’t investigate for you, you have to do it. The first questions are : Is it a fresh installation or an old one ? What have you done recently on your infrastructructure ? etc… ---
**Author:** ![elmagicoo](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/e/c2a13f/32.png) [@elmagicoo](https://www.dolibarr.org/forum/u/elmagicoo)\ **Post date:** [September 28, 2022, 10:40am UTC](https://www.dolibarr.org/forum/t/version-16-issue/22846/7 "2022-09-28T10:40:06Z")
hello, this is the fresh install and I didn’t make any changes on infrastructure ---
**Author:** ![ksar](https://www.dolibarr.org/forum/user_avatar/www.dolibarr.org/ksar/32/514_2.png) [@ksar](https://www.dolibarr.org/forum/u/ksar)\ **Post date:** [September 28, 2022, 11:17am UTC](https://www.dolibarr.org/forum/t/version-16-issue/22846/9 "2022-09-28T11:17:12Z")
Ok, Could you have a look on your database to see if ‘llxnb\_ticket’ does exist or not ? Something went wrong during the installation process, no warning messages during installation ? ---
**Author:** ![elmagicoo](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/e/c2a13f/32.png) [@elmagicoo](https://www.dolibarr.org/forum/u/elmagicoo)\ **Post date:** [September 28, 2022, 11:56am UTC](https://www.dolibarr.org/forum/t/version-16-issue/22846/10 "2022-09-28T11:56:21Z")
thank you for your kind support, Yes sure iseen the taple not exist kindly find the attached ![1....](https://www.dolibarr.org/forum/uploads/dolibarrorg/original/2X/5/53a08d5497fc659437912cba08fa39ba6a3f2ca7.png) ---
**Author:** ![weasam](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/w/a3d4f5/32.png) [@weasam](https://www.dolibarr.org/forum/u/weasam)\ **Post date:** [July 15, 2023, 2:06pm UTC](https://www.dolibarr.org/forum/t/version-16-issue/22846/11 "2023-07-15T14:06:45Z")
infomation php7.4-fpm; mysql8.1, nginx, apache software version tested: 17.01, 17.02 the issue only when turn these modules on: TICKETS, DONATIONS I also have this issue for many fresh installations tries. i thought that would be my server problem. I test in many environments problem still exist. it related to MySQL problem then I change in different character set for database. utf8\_general\_ci, utf8mb4, etc. change php versions. the problem come from the package when it initiate the installation. if anyone need me to regenerate the issue let me know. xdebug is on ---
**Author:** ![weasam](https://www.dolibarr.org/forum/letter_avatar_proxy/v4/letter/w/a3d4f5/32.png) [@weasam](https://www.dolibarr.org/forum/u/weasam)\ **Post date:** [July 15, 2023, 2:13pm UTC](https://www.dolibarr.org/forum/t/version-16-issue/22846/12 "2023-07-15T14:13:44Z")
sorry for the Un-organized nginx server log [Sat Jul 15 16:49:33.290898 2023] [proxy\_fcgi:error] [pid 11769:tid 139678602733312] [client 172.17.0.1:46752] AH01071: Got error ‘li’; public $database\_host = ‘localhost’; public $database\_port = ‘3306’; public $transaction\_opened = 0; public $lastquery = ‘SELECT count(p.rowid) as nb FROM llx\_ticket as p LEFT JOIN llx\_societe as s ON p.fk\_soc = s.rowid WHERE p.entity IN (1)’; public $lastqueryerror = ‘SELECT count(p.rowid) as nb FROM llx\_ticket as p LEFT JOIN llx\_societe as s ON p.fk\_soc = s.rowid WHERE p.entity IN (1)’; public $lasterror = 'Table \‘dbname\_potdoli.llx\_ticket\’ doesn\‘t exist’; public $lasterrno = ‘DB\_ERROR\_NOSUCHTABLE’; public $prefix\_db = NULL; public $ok = TRUE; public $error = NULL; private $\_results = FAL…PHP message: PHP 3. box\_dolibarr\_state\_board-\>loadBox($max = 5) /home/dbname/portal01.domain.com/htdocs/core/class/html.formother.class.php:1371PHP message: PHP 4. Ticket-\>load\_state\_board() /home/dbname/portal01.domain.com/htdocs/core/boxes/box\_dolibarr\_state\_board.php:266PHP message: PHP 5. dol\_print\_error($db = class DoliDBMysqli { public $db = class mysqli { public $affected\_rows = -1; public $client\_info = ‘mysqlnd 8.1.20’; public $client\_version = 80120; public $connect\_errno = 0; public $connect\_error = NULL; public $errno = 1146; public $error = ‘Table \‘dbname\_potdoli.llx\_ticket\’ doesn\‘t exist’; public $error\_list = […]; public $field\_count = 1; public $host\_info = ‘Localhost via UNIX socket’; public $info = NULL; public $insert\_id = 0; public $server\_info = ‘10.4.30-MariaDB’; public $server\_version = 100430; public $sqlstate = ‘42S02’; public $protocol\_version = 10; public $thread\_id = 10668; public $warning\_count = 0 }; public $type = ‘mysqli’; public $forcecharset = ‘utf8’; public $forcecollate = ‘utf8\_general\_ci’; private ${DoliDB}\_results = NULL; public $connected = TRUE; public $database\_selected = TRUE; public $database\_name = ‘dbname\_potdoli’; public $database\_user = ‘dbname\_potdoli’; public $database\_host = ‘localhost’; public $database\_port …PHP message: PHP 6. define($constant\_name = ‘MAIN\_CORE\_ERROR’, $value = 1) /home/dbname/portal01.domain.com/htdocs/core/lib/functions.lib.php:5122’, referer: [https://portal01.domain.com/admin/modules.php?mode=commonkanban&page\_y=452.1600036621094](https://portal01.domain.com/admin/modules.php?mode=commonkanban&page_y=452.1600036621094)