I’d be keen to vote for osticket, latest version is a great tool.
Are you really planning to integrate a ticket management system inside Dolibarr or to link Dolibarr with whatever Osticket, Hesk or other ??
I’m not a developer, but as per my understanding as an osticket user, an email address is the key for Osticket front desk (without notion of company, without notion of product) and these are weaknesses for what I would need.
Actually, as an ODM/OEM manufacturer, we use ticket system to collect, track and archive clients quality claims and technical requests for product modifications.
My most important concern would be to get the ability inside Dolibarr to clearly identify, track and manage products versions (for instance: version A of the product has been updated to version B further to ticket x)
What is your plan for this integration ? which fields will be linked to the ticket ? briefly, how to use ?
ha ha… 50/50… so far this will not help to make a decision, whatever the one you choose it would be fine for me, I think that the most important is to get the ability in dolibarr to record and to track all client’s claims or request for modification of products (i.e. invoice xxx has been canceled further to billing claim ticket yyy and replacement invoice zzz has been generated…), that would be really helpful in an ISO process. Whatever Osticket or Hesk I really look forward to give it a try. Thanks.
hello icfr, did you come to a decision and already start coding ? It would be great if you could keep us posted for time to time on the progress. We look forward for any draft version. Kind regards.
Thank you very much for the update, the good news is that something already started. Understood that it will take time before getting able to have a test version released. No problem, take your time. Rgds.
Hello,
Thanks for this draft version, it looks great !
So far and as per my understanding this is the summary of all tickets (quite good anyway). I assume each page (like for instance http://demodolibarr.icfr.fr/ticket/show_ticket.php?id=1&element=fichinter) will get action buttons as open new ticket, reply, close… really looking forward to see further development of the back office. Could you advise the front office url so we could see what it looks like ? it would be great to get a feature in the back office to easily personalize the front office texts. anyway, so far it looks like being a very good start.