it would be nice to have to ability to log customer cases or helpdesk. ie. customer call with a request. The ability to log that call and track all the history related to that call/request.
yes, a HelpDesk Module.
Each request/call with Title-Category-Client-Date-Description-…etc…
And the possibility to create pre-defined WorkFlow, sub-task or create others Call automatically if a specific category is selected.
this would be a great module. We would use it for customer service and technical support. Some of the fields would include:
case number - auto generated
third party - auto populated
status (drop down - open, closed, pending, etc.)
type (drop down - server, outage, question, etc.)
subject
description
Then the ability to track time sent with description of task performed.
This is the goal of agenda module.
You can add any event you want on thirdparty and they are logged onto agenda tab on thirdparty.
We were looking for the same functionality; however, discovered the Intervention under the commercial tab. Not sure what the intervention module was developed to do. We use it to log customer service calls and technical support calls. It even produces a pdf of all activity.
