Email Collector does not sent notfication emails

Using my Dolibarr CRM/SRM Modules
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1

Hello there,

I have configured email collector to insert new tickets from support and reply too.
New emails are coming only when a new ticket is created but when a reply is inserted there is not…

How can i configure to send notification emails on replies too…?

2

The question is, Who Your email Provider? Dolibarr works on gmail you need to know the “SMTP” “PORT” and STMP username password.

3

Hello there,

The server is mine …So i know all the mail details…

Can you please where is the option to configure…?

4

yeah, but Email Server also is Yours? Are you running an Email Server too? Like Exchange Server?

5

Okay if you do running exchange Server then go to Setup then Email as shown below picture

email
email1121×433 9.61 KB

6

POP3/SMTP is the server …

7

I have done it and when the email collector inserts a reply on a already opened ticket no email arrives as on the a new ticket

Dolibarr version is 14.0.4