Use case
Generally ticket are closed by organizational employee after the problem is solved. Now the same ticket can be opened by the customer after reply on the same ticket after few days. Dolibarr adds the new message using the help of Email Collector Class to closed ticket, but don’t re-open the ticket again automatically.
Suggested implementation
Upon collecting response by Collect_Responses_In, closed or solved ticket should be re-opened. Other wise employee would not know about the new reply. If the ticket is not assigned, then the re-opened ticket status should be Unread. And if the ticket is assigned, then the re-opened ticket status should be Assigned.
