Hello there,
When a message for a new ticket is created instead of the subject be New ticket created - Ref (TS2111-0020) it is New ticket created - Ref (public ticket ID)
Can this be changed in order to include the ticket id …?
Hello there,
When a message for a new ticket is created instead of the subject be New ticket created - Ref (TS2111-0020) it is New ticket created - Ref (public ticket ID)
Can this be changed in order to include the ticket id …?
