Emailcollector not creating a ticket

Using my Dolibarr Other native modules
1

Email is collected but a ticket is not being created.

Apache logs show the following

[Fri Dec 08 14:15:55.214326 2023] [php:warn] [pid 1669111] [client 105.225.206.36:58429] PHP Warning: Undefined property: stdClass::$dparameters in /var/www/dolibarr-18.0.3/htdocs/emailcollector/class/emailcollector.class.php on line 3392,
[Fri Dec 08 14:15:55.214369 2023] [php:warn] [pid 1669111] [client 105.225.206.36:58429] PHP Warning: Undefined array key “filename” in /var/www/dolibarr-18.0.3/htdocs/emailcollector/class/emailcollector.class.php on line 3401,
[Fri Dec 08 14:15:55.214386 2023] [php:warn] [pid 1669111] [client 105.225.206.36:58429] PHP Warning: Undefined array key “name” in /var/www/dolibarr-18.0.3/htdocs/emailcollector/class/emailcollector.class.php on line 3401,
[Fri Dec 08 14:15:55.214457 2023] [php:warn] [pid 1669111] [client 105.225.206.36:58429] PHP Warning: Undefined property: stdClass::$parts in /var/www/dolibarr-18.0.3/htdocs/emailcollector/class/emailcollector.class.php on line 3467,
[Fri Dec 08 14:15:55.229521 2023] [php:warn] [pid 1669111] [client 105.225.206.36:58429] PHP Warning: Undefined property: stdClass::$dparameters in /var/www/dolibarr-18.0.3/htdocs/emailcollector/class/emailcollector.class.php on line 3392,
[Fri Dec 08 14:15:55.230188 2023] [php:warn] [pid 1669111] [client 105.225.206.36:58429] PHP Warning: Undefined array key “filename” in /var/www/dolibarr-18.0.3/htdocs/emailcollector/class/emailcollector.class.php on line 3401,
[Fri Dec 08 14:15:55.230213 2023] [php:warn] [pid 1669111] [client 105.225.206.36:58429] PHP Warning: Undefined array key “name” in /var/www/dolibarr-18.0.3/htdocs/emailcollector/class/emailcollector.class.php on line 3401,
[Fri Dec 08 14:15:55.230257 2023] [php:warn] [pid 1669111] [client 105.225.206.36:58429] PHP Warning: Undefined property: stdClass::$parts in /var/www/dolibarr-18.0.3/htdocs/emailcollector/class/emailcollector.class.php on line 3467,
[Fri Dec 08 14:15:55.230496 2023] [php:warn] [pid 1669111] [client 105.225.206.36:58429] PHP Warning: Undefined property: stdClass::$sender in /var/www/dolibarr-18.0.3/htdocs/emailcollector/class/emailcollector.class.php on line 1855,
[Fri Dec 08 14:15:55.230520 2023] [php:warn] [pid 1669111] [client 105.225.206.36:58429] PHP Warning: Undefined property: stdClass::$cc in /var/www/dolibarr-18.0.3/htdocs/emailcollector/class/emailcollector.class.php on line 1857,
[Fri Dec 08 14:15:55.230535 2023] [php:warn] [pid 1669111] [client 105.225.206.36:58429] PHP Warning: Undefined property: stdClass::$bcc in /var/www/dolibarr-18.0.3/htdocs/emailcollector/class/emailcollector.class.php on line 1858,
[Fri Dec 08 14:15:55.238117 2023] [php:warn] [pid 1669111] [client 105.225.206.36:58429] PHP Warning: Undefined property: Ticket::$socid in /var/www/dolibarr-18.0.3/htdocs/emailcollector/class/emailcollector.class.php on line 2962,
[Fri Dec 08 14:15:55.238215 2023] [php:warn] [pid 1669111] [client 105.225.206.36:58429] PHP Warning: Undefined property: Ticket::$socid in /var/www/dolibarr-18.0.3/htdocs/emailcollector/class/emailcollector.class.php on line 2993,

2

Hi,
is this a new dolibarr 18.0.3 installation,which PHP version do you have, PHP 8.1 is recommended, 8.2 may bring you warnings?

4

Yes, it is 18.0.3
php -v
PHP 8.1.2-1ubuntu2.14 (cli) (built: Aug 18 2023 11:41:11) (NTS)