Empty "Commercial proposal documents models" list?

Using my Dolibarr
1

HELP!!!
Why is my “Commercial proposal documents models” empty.
Dolibarr 8.0.4 on Debian 9

Do not know if I massed up some settings, my “Commercial proposal documents models” now is empty, i used to have some templates can pickup to use on proposal.
Now they are gone.
Please help.

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2

under /usr/share/dolibarr/htdocs/core/modules/propale/doc
I have three files
pdf_azur.modules.php
doc_generic_proposal_odt.modules.php
index.html
check “changed date”, they are untouched. permission are also normal.

3

You should check …\htdocs\core\modules\supplier_proposal\doc

4

What PHP version? Any Cache software active (besides ZEND opcache)? Any file-permission changes?

5

Hello Clarence & Peter,

Apologies for posting in this thread. Let me know if you prefer that I create a new thread. Thanks.

@Clarence: are you still having this issue? If not, how did you solve it?
@Peter: I have the same/similar problem.
My PHP version:
PHP 5.6.36 (cli) (built: Apr 27 2018 10:27:01)
Copyright © 1997-2016 The PHP Group
Zend Engine v2.6.0, Copyright © 1998-2016 Zend Technologies

NB:

  1. I have nothing in the section “Commercial proposal documents models” on the “Commercial proposals module setup” page.
    But the folder /www/dolibarr/htdocs/core/modules/propale/doc/ contains the Azur, Cyan & a customised model.
    All have the same permissions “-rw-rw-r–”.
    Also, on the “Proposal card” page, I can choose between the Azur & the customised models, but the Cyan model is missing the drop-down Document template list.

  2. For the “Supplier order” on the Supplier module setup, everything is OK.

  3. On the “Invoices module setup” page, I have a similar problem as for the commercial proposals.
    I see the “crabe” invoice document model, but not the “sponge” model.
    However, both files exist in the /www/dolibarr/htdocs/core/modules/facture/doc/ folder.
    But I do not see the “sponge” option in the document template drop-down list on an Invoice card page.

Any help is most welcome.

Thank you

6

Hi,

Most probably an external module that affect this.

7

Hello ksar,

Thank you for your reply.
If by “external”, you mean modules not included in the original source code, then please note that I do not have any external module.

Is there some way to troubleshoot this?

8

Hi,

Yes it is exactly what I mean.
The well known module “custom fields” even if it is désactivated, if you have the files on your server, it will put this kind of mess.

The other possibility is a read/write permission problems.

If you are sure that the two above are ok, then you have only one solution : Make a fresh install and import you database + documents.

9

ksar,

Thanks for helping out.

Should the “custom fields” module appear on the “Modules/Application setup” page? I do not see it there.
Do you know where the files for the “custom fields” module would be located in the dolibarr folder structure?

Thank you

10

search for a directory named “customfields”

11

The command find /www/dolibarr -name "*customfields*" did not find anything