I’m encountering an issue where customers receive the following error when trying to sign proposals online as seen in the screenshot: [{D87F43AD-FE33-416F-825F-DF5B088AF992}] @eldy , can you please help?

Hello James, from looking at your screenshot, I see you named the proposal PPR#25009 - can you try to use a different schema for the ref number without the # ? The proposal ref is part of the URL and might possibly mess things up with this special character, which can have a particular meaning in a…

James.Amett May 13, 2025, 9:17am 11

this happens for all proposals

"Error: 'Bad value for securitykey' in onlineSign.php – Customers Can't Sign Proposals"