If you are using ver7.0 and above do the following :-
Delete extracted module folder from custom folder.
Go to module setup -> click on Deploy / install External module
select the downloaded module zip file. “You don’t need to extract zip file”
Once its successfully installed go to module setup and activate the module.
I’m using version 9.0.0 when I try to upload external module as you suggest, then it takes much time to upload that module and then it doesn’t show anything
Could you please :
1- could you please give the module name
2- Make a printscreen of the custom directory
3- Make a printscreen of the module directory in custom
4- make a printscreen of the dolibarr screen of Configuration -> Modules
Ok this is normal, you have unzipped wrongly the module.
In custom directory, you should have the directory “dolmessage” not the “module_dolmessage-2.6.7”
You need to move the two directories dolmessage + framwork into the custom directory and delete the directory module_dolmessage-2.6.7