Hello,
Thanks for this draft version, it looks great !
So far and as per my understanding this is the summary of all tickets (quite good anyway). I assume each page (like for instance http://demodolibarr.icfr.fr/ticket/show_ticket.php?id=1&element=fichinter) will get action buttons as open new ticket, reply, close… really looking forward to see further development of the back office. Could you advise the front office url so we could see what it looks like ? it would be great to get a feature in the back office to easily personalize the front office texts. anyway, so far it looks like being a very good start.
it s a really draft version 
i only use french language for the moment ,i will translate it when it will be operational
there is really lot of work for have a completely fonctionnal module and i have lot of work so …
i think restart dev at the begining of the next week.
changelog:
-ticket’s detail page
-can change statut
-can add private note
-page my tickets
-sync dolibarr user with hesk user(see config page )
there is lot of work before release but it’s on good way
ticket’s reply send mail to customer so i don’t think it will be integrated at the begining
changelog
- add the posibility to join ticket to dolibarr element
i have lot of work a for the moment so th dev is very slow …
in 2 week i will need some beta-tester so if someone is interesting ,contact me the contact form on my website
i forget to put my adress website on my profile so now it’s ok
Hello ICFR,
Went to your contact form but got message
“le serveur a jugé que cet envoi est un spam”
If you need english language help and coding I am happy to assist with this module.
Email in profile
Regards
Paul
some people have the same problem
i will for this
it will be good for translation
my mail adress is icfr.eirl on the domain free.fr
the contact form would work now i think i have found the problem can you retry please
the first beta test has begin for 3.1.1 
now i start dev for 3.2
the demo is updated now you can try it
2 questions :
- do you plan to have the module “ticketing” onto dolistore or into dolibarr standard distribution ?
- the theme you use seems to be a fixed version of amarok version into dolibarr dev branch. Can you submit patch (or new files) of debugged theme ?
for the theme i have found this on the forum (dolibarr.fr) i don’t modify it
for the distribution of the module i dont know if it will be free or not so …
Hello,
How is version 3.2 progressing ? Do youu need testing yet ?
Regards
Paul
it s in progress
it will be ok next week
Any news on 3.2 version? I do have some time to help if required.
Regards
Paul
Hello ICFR, Have you managed any progress?
Regards
Paul
Any progress on 3.2 version ?
Can you please let me know if this is still in progress. If not I am going to start on integration of our own version via iframe. However downside is this runs on windows only so hesk would be better for us.
Thanks
Paul
the module is on dolistore
now dolibarr get data by webservices no longuer need to have hesk and dolibarr on the same database
there is two version
free version: just view ticket with without any modification
paid version:change anything of the ticket (categorie,status,priority,add and delete message,add and delete note,link with dolibarr element)
demo at demodolibarr.icfr.fr
Hello,
I have just purchased the module on dolistore. Docs are in French, Do you have basic install instructions in English? I have installed hesk and module OK. Not sure what to enter in module url param ?
Thanks
Paul
