How to get support

Guys, I have Dolibarr 3.8.2 installed, I have noticed that i have an error in the project section which i have no idea how to fix and i was wondering if someone can have a look at it and let me know what to do to fix it.

I have attached a picture of the problem if for help.

Much regards,

Fernando

Sorry file was not attached;

Projects
This view presents all projects (your user permissions grant you permission to view everything).

Dolibarr has detected a technical error.
This is information that can help diagnostic:
Date: 20151229164545
Dolibarr: 3.8.2
Level of features: 0
PHP: 5.5.30
Server: LiteSpeed
OS: Linux amethyst.relentlesshosting.com.au 2.6.32-604.30.3.lve1.3.63.el6.x86_64 #1 SMP Sun Sep 27 06:34:10 EDT 2015 x86_64
UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36

Requested Url: /projet/index.php?mainmenu=project&leftmenu=
Referer: http://crm.cor2edge.com/index.php?mainmenu=home
Menu manager: eldy_menu.php

Database type manager: mysqli
Request for last database access in error: SELECT cls.rowid, cls.code, cls.percent, cls.label FROM doli_c_lead_status as cls
Return code for last database access in error: DB_ERROR_NOSUCHFIELD
Information for last database access in error: Unknown column ā€˜cls.percent’ in ā€˜field list’

hello nandocdc,

i’ll try to help, but first tell me what happened. in the referer i see, you klick tu go to home-menue ?
what works, what not ? please describe what you are doing. was the doli working bevore ?
did you move any parts? is yout db-server up ?

can you login again ?

Hi Woolfgang, nothing seem to be broken apart form the the (-1) in the project tab opportunity status field. I have set the project to to follow leads/opportunities. thus is a new function as 3.7 did not had it. I have notice too that this happened after the upgrade which was done through to and automatic script form Instalatron this facility is use by my web host to install all sort of web software.

i have no problem with logging in and everything else seems to work ok but i can’t select the opportunity status see picture.

I want to upgrade to 3.8.3 i think is the latest revision.

Regards ,
Fernando

PiĆØces jointes :

hi fernando,
i have seen your picture, so i swiched in my installation (3.8.2) to follow opportunitys and made new project. but i have a popup and not a -1, so i think you miss a table where the values for the popup are inside. i’m new to dolibarr but when i make a select to a empty database or a non exististing table i get a -1 as result. if this is so, your update did not generate this table and your popup is empty (or -1) i dont know.

do you have access to the database ? fo example phpmyadmin ? if we search the code and can locate the missing table, i can send you the content or a database-dump of a nearly new installation… i have no better solution…

(please write in future a better subject than ā€œhow to get supportā€ like ā€œproject malfunction after update to 3.8.2ā€ so other people can find your problem much more easy)

… we will try to find a solution in 2015 :slight_smile:

Please ā€œWolgangā€ can you help look into my post on the forum Please?

hi fernando,
i don know what you mead with ā€œlook into my postā€.
did you read mylast answer before ?
did you modify your database tables ?

i’m not a spezialist for doli but this days i try some code-modification to understand doli better. i can not simulate your problem but i search for code-position where it happens…

Okay Wolfgang, can you help with how I can index the users name on the list order? What I mean is that, user that post report should come on the list order so as to know who post sales without looking at the one whom particular customer is assigned to.

sooooorrry again

DO YOU HAVE ACCESS BY USING phpMyAdmin ???
if YES we can go through step by step to find the fields you need
if NO the pleas install it so we can got to step YES

:slight_smile:

Yes I am able to get acces to the Php Myadmin…Please shall we start …Thanks for the support

in my popup are entrys to select between
Prospection
Qualification
Proposal
Negociation
Won
Lost
so these word MUST be in your files or database, please look for them
(or in transaltion files) ???
if you can not find them there is a part missing

Dont know if you get my what I am trying to pass across…I want user that post sales to appear on the list order, How do I apply the code? Please put me through. Thank you.

so i have tryed your problem

go to setup -> Dictionary setup - Opportunity status for project/lead and look if there are some entry’s
i switched all off and after this i had a disabled opportunity-status when i create a new project, but i have not -1, it’s empty. so i think you have no entry, please add one and reply to me

Hi Wolfgang,

I think there has been a little bit of a mixed up here as I the user ā€œMeggaable1ā€ has post a question that has got you confused.

I had a look at your last entry in which you ask to have a look at the Dictionary setup - Opportunity status for project/lead and there is nothing there. I have installed a new copy of Dolibarr on my web host and i have compared yes there are missing all of the entries. I have tried to add them but i get and error as you can see in the attached file.

I have access to mysql admin within spannel which is what my service provider allows but i dont have command line. i could add the fields but i dont know what to include see attachment file.

Regards,

Fernando

PiĆØces jointes :

hi fernando,
i can not read the error in your picture, the resolution is verry low. but i think it’s like i think.
the top-error tryes to attach the database-table (i think it not exist, but i can not idetify the error in the lousy picture)
the second error is (i think but my eyes are not from jesus) is to insert into a table that not exist
so send please a better picture then i can have a look (or you self) to the database
search the name of the database like llx_name_i_dont_know_but_should_be_in_errortext if it exist, if not your installation did not create
how did you install ?? are you on mac ? there i never did anything, so install apache and copy the zip-install (extracted) to the apache server and try again.

but first look for the missing table (the name in the errortext i can not read)

i think that i’m online today but with pause between, during the next days i’ll test different things in dollibar to understand the system and so i can learn with your problem, so let me know… (but i’m new in doli, always remember this!!)

:slight_smile:

1 Like

Hi wolfgang, I have reinstalled dolibar and imported my customers data, It was getting to complicated for me. Thanks a lot for your help anyway. Regards
Fernando