I am writing to you because I am having problems in versions 12.0.x to load new category listings in the tools module for new import. It allows me to load the file up to step 2 but when in step 3 I select the file to import I get the HTTP error 500 message and it won’t let me do anything else.
Thanks in advance for your help.
I look forward to your comments or possible solutions.
This is the log error of the moment when I tried to import the Category listing from an Excel file:
[11-Oct-2020 23:42:08 America/Bogota] PHP Fatal error: Uncaught PHPExcel_Reader_Exception: Could not open /home/ferreter1/dolibarrdata_pruebas/import/temp/20201010163553-Ejemplo_de_archivo_importación_categorie_1.xlsx for reading! File does not exist. in /home/ferreter1/public_html/dolibarr_pruebas/includes/phpoffice/phpexcel/Classes/PHPExcel/Reader/Excel2007.php:348
Stack trace:
#0 /home/ferreter1/public_html/dolibarr_pruebas/core/modules/import/import_xlsx.modules.php(248): PHPExcel_Reader_Excel2007->load('/home/ferreter1...')
#1 /home/ferreter1/public_html/dolibarr_pruebas/imports/import.php(708): ImportXlsx->import_open_file('/home/ferreter1...', Object(Translate))
#2 {main}
thrown in /home/ferreter1/public_html/dolibarr_pruebas/includes/phpoffice/phpexcel/Classes/PHPExcel/Reader/Excel2007.php on line 348
This error only occurs in the Category listings import.
I have imported product listings and it works fine.
The HyperText Transfer Protocol (HTTP) 500 Internal Server Error server error response code indicates that the server encountered an unexpected condition that prevented it from fulfilling the request.
This error response is a generic “catch-all” response. Usually, this indicates the server cannot find a better 5xx error code to response. Sometimes, server administrators log error responses like the 500 status code with more details about the request to prevent the error from happening again in the future.