Incompatibility with CPanel from hosting provider

Dear Dolibarr team.

I’m working with 3.6.1 version which I installed from CPanel provided by my hosting provider. My first impression is that you have a briliant solution here. Congratulations.

On the other hand, I’m currently facing a problem that I believe is related to my server’s configuration, but need your confirmation. The problem is that I’m trying to change Invoice module configuration in order to use .odt templates instead of the crabe default model. When I click on the button to enable ODT/ODS templates, I receive a 404 Page Not Found error, and the resources usage increases: CPU to 100% and “entry processes” (currently limited to 20) reach its limit.

Could you kindly confirm what should “entry processes” max value should be? Any other idea why am I receiving this 404? The full URL is (after domain name, of course):

admin/facture.php?action=set&value=generic_invoice_odt&scandir=FACTURE_ADDON_PDF_ODT_PATH&label=ODT%2FODS+templates

Thanks in advance and once again, congratulations for your briliant Dolibarr.

Greetings.

Carlos Tovar.

Hi Carlos.

First check the permissions on the folders and files.

Permissions Folder = 755
Permissions Files = 644
Apart from the conf.php which must have = 444

Dear ndrosis, thank you for your quick reply.

I understand the permissions settins you are talking about but, for which files? ODT/ODS templates directory ? If so, I’ve verified and yes, they both directories and files have the proper permissions settings.

Regarding conf.php, I’ve changed permissions from 400 to 444.

After checking that, I’ve tested again with same result.

I’d like to remark again that this is an automated installation from an application installation robot called Installatron, which is part of the CPanel solution. This automation is supposed to be one-click and already tested. I use other applications installed with it.

Greeetings.

Carlos Tovar.

You did the installation from softaculous?

Excuse me. How do I install Dolibarr my all website. To use the online program

sure,

What OS are you using,
Which host are you using?

julien

Http//dr-robot.com

Go into setup of invoice module and chack that you have filled a list of directories where you stored your odt templates files.