Upgrading from v18 to 21

I host my dolibarr through hostinger as an installed app. Previously there was an option to upgrade from hostinger panel. But they discontinued dolibarr from their installable apps.

I am now having difficultied on two things.
When I backup my dolibarr, I am getting this error


Error : /*M!999999- enable the sandbox mode */

second issue is, I am trying to upgrade my test environment and followed the steps below

but it is not showing the v21 on the upgrade screen

for the upgrade,

I dowloaded v21 and extracted the files into the dolibarr folder and overwritten the files


into dolibarr folder

must i upgrade incrementally? what am I missing here?

what if you use the lower radio button?

just click the start button that is purple coloured

no, it should be able to jump several versions

i did but as it says it is only upgrading to the same version

What it usually does offer is step from 18 to 19, and then it detects that it is not software version 19, so it offers upgrade from 19 to 20, and then it detects that it is not software version 20, and then it offers to upgrade from 20 to 21, which it does recognize

1 Like

hello @rommelngo

Please try to keep on subject per message.

For your problem on the back up please do a search on the forum before posting you would have found this : Backup Error .sql.gz.err

It should be solved once you have done the upgrade or you apply the patch or you just correct your save that are done correctly even if you have an error message

Regards

Thank you. I forgot to mention, I did see that but that didn’t work for me. sorry if i put two issues here but they are one related issue so I can Upgrade.